Return, Refund & Cancellation Policy
Our policies on returns, refunds, and order cancellations.
Last Updated: 01 April 2025
At DesignToDoor, we take pride in delivering high-quality custom-manufactured products. Due to the personalized nature of our services, we have specific policies regarding returns, refunds, and cancellations.
1. Order Cancellation
- Once production begins, cancellations are not allowed, and no refunds will be issued.
- To request a cancellation, please use the order history section on our website or contact our shipping department.
2. Returns Policy
- Since all products are custom-made based on user-provided specifications, we do not accept returns.
- Please double-check your design files and specifications before placing an order.
3. Refund Policy
- Refunds will only be issued in cases where an error has been made on our part, such as incorrect material or inaccurate cutting that does not match the submitted design.
- If you receive a defective or incorrect product, you must report the issue within 48 hours of receiving the order.
- Approved refunds will be processed to the original payment method within 7–10 business days.
4. Shipping and Liability
- We provide shipping as an optional third-party service for customer convenience. Customers are free to choose their own shipping provider.
- Once an order leaves our premises, we are not responsible for any damages, delays, or losses during transit.
- If your order arrives damaged or is lost in transit, please contact the shipping provider directly for compensation or claims.
5. Modifications After Order Placement
- Ensure that all design files are correct before submitting your order.
- No modifications after production begins.
6. Contact Us
For any concerns regarding returns, refunds, or cancellations, please reach out to us at [email protected].
By placing an order with DesignToDoor, you acknowledge that you have read and agreed to this Return, Refund, and Cancellation Policy.