Shipping & Delivery Policy
Everything you need to know about how we ship your custom parts.
Last Updated: 01 April 2025
At DesignToDoor, we aim to provide a smooth and reliable shipping experience. This policy outlines our shipping and delivery process to ensure transparency for our customers.
1. Shipping Options
- We offer shipping as an optional third-party service for customer convenience.
- Customers are free to arrange their own shipping provider if they prefer.
- Available shipping methods, estimated delivery times, and costs will be displayed while adding items to cart.
2. Order Processing and Dispatch
- Orders are processed and manufactured depending on order complexity and production workload. The time for production is mentioned while adding items to cart.
- Once an order is ready for dispatch, customers will be able to see tracking details in order details on the order history page.
3. Delivery Time and Tracking
- Delivery times depend on the selected shipping provider and destination.
- While we strive to ensure timely deliveries, we are not responsible for delays caused by third-party couriers or unforeseen circumstances.
- Customers can track their orders using the tracking link provided.
4. Shipping Liability
- Once an order leaves our premises, we are not responsible for any loss, damage, or delay caused during transit.
- Any disputes regarding lost or damaged shipments must be handled directly with the chosen shipping provider.
- We strongly advise customers to choose a reliable shipping service that offers tracking and insurance.
5. International Shipping
- International shipping availability depends on the shipping provider and destination country.
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
6. Incorrect Address and Failed Deliveries
- Customers must provide accurate shipping details at checkout.
- We are not responsible for undelivered orders due to incorrect addresses or failed delivery attempts.
- Any reshipping costs due to incorrect address submission will be the customer's responsibility.
7. Contact Us
For any shipping-related inquiries, please contact us at [email protected].
By placing an order with DesignToDoor, you acknowledge and agree to this Shipping and Delivery Policy.